Exchange Policy


We understand that picking the right hair (Smooth, No Tangle, No Shed, Right Color etc.) might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Hair set for your satisfied hair. Due to re-sell reasons we only exchange items that have not been opened, worn or tampered with. 

We are happy to accept your set back for an exchange within 15 days, as long as it has not been opened, worn, or tampered with.

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.



E-mail us at and let us know your order number, as well as which product you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you can get an exchange.

It takes 1-2 business days to process all orders from the moment we place it in our system. USA orders take 3-5 business days to be delivered with standard free shipping, and Europe orders may take anywhere from 3-7 business days. 

We will send you the brand new hair after we have received, inspected and confirmed that the returned hair extensions were not opened.

Customers must contact us prior to sending your exchange, as our return address is different from the address we ship our hair from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us will be denied.

Note: Opened merchandise will not be exchanged.



Customers are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking number, because Yolissa Hair will not be responsible for lost packages.



You may contact us by e-mail at We will reply to you within 24 hours.


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