FREE SHIPPING EACH ORDER

 

Shipment & Delivery

 

1. How long before my order is processed and shipped out?
A: Normally It will take 48 hours to process your order, and usually after we confirm the order details and shipping address, we will ship it out. We ship from Monday to Friday.

Natural disasters and severe storms which limits our shipping carrier to operate or pick up from our warehouse may cause delays.

2. How long it will be before I receive my order?
A: Most orders will be received within 3-5 working days, such as USA, Europe, Canada.

On very rare occasions, international shipping to some countries may take 5-10 days or even longer for some slow-to-ship countries such as Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.

Natural disasters and severe storms which limits our shipping carrier to operate or pick up from our warehouse may cause delays.

3. What is the status of my order?
A: You will receive an e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-2 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

4. What if I'm missing items or received the wrong merchandise?
A: Any merchandise(s) that is wrong or missing in the order due to our fault, you must contact us within fifteen (15) business days from the time you receive the order. We will investigate the issue and respond within 2-4 business days from the day that the issue is reported to us. If the customer reports the issue after the 15 business days, we assume the customer has received the entire order as indicated on the invoice and will not be liable for any missing product(s) or wrong item(s) shipped.

5. Do you ship to PO boxes or Military APO/FPO addresses?
A: No, please don’t leave PO boxes or Military APO/FPO addresses as your shipping address.

6. Orders may be delayed under the following circumstances:
1) Shipping addresses aren’t complete and/or if the order needs additional verification.
2) Service failure due to our shipping carriers, weather, power outage, or other extreme event that prevents us from operating.

7. What are my available shipping options?
A: We now use DHL as our shipping provider. Fedex is also available.

8. What if I entered the wrong shipping address?
A: When a customer enters an incorrect address, our shipping carriers (usually DHL) will charge us extra fee to locate the correct address, so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.

We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered.

We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email.

9. What if I refused my package?
A:If you are going to refuse our package, please contact us before package arrives you.This instance will be treated as a "product return" and your money will be refunded for the purchase price of the order.  If we send a package and arrives at your door and is refused. NO REFUNDS WILL BE ISSUED.

 

International Taxes and Duties:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Yolissa Hair does not collect duties or taxes and is not responsible for these charges if your country will be charging duties and taxes to receive your order.

Please be aware that our shipping policy does change on a continuous basis and will be updated here.

 

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