Return Policy


Please contact us first before returning items at


Tel: 0086-158-0383-4514(8:00 am to 6:00 pm (GMT +08:00).)



Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged. All returned items will be inspected to see if you have the qualify for a refund.


Customers are responsible for the additional costs associated with return. We recommend that you send your return with USPS, Yolissa Hair will not be responsible for lost returns. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.


If returned items are not in the same condition with when they were sent, we will refuse or send the package back to you with shipping charge.


Any claims for damaged, defected, wrong, or missing items must be submitted within 15 days from delivery date. It must be accompanied by photos displaying the evidence of the claim.

Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same way to which they were originally charged. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.



Should you have any other questions, be free to e-mail us at We're here to help!

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